Frequently asked questions (FAQ)

To initiate a credit protection insurance claim, please contact your financial institution for guidance in completing and submitting the required claim documentation.

If your claim was submitted online, you can check the status of your credit protection insurance claim by logging in to our Creditor Insurance Digital Claims Portal.

If your claim was submitted via a paper form through a bank, credit union, or other lender, please give us a call.

The documents you need to submit to file a credit protection insurance claim can vary depending on your plan and the type of claim you are making. Typically, you’ll need to submit the following:

• A completed claim form.
• Details about your loan or other type of credit you’ve insured.
• Supporting documentation related to the event that triggered the claim. Depending on the issue, this might include medical records, a statement from a doctor, death certificate or proof of involuntary job loss.

The time it takes to process a credit protection insurance claim can vary depending on the type of claim you’re making and how quickly all documentation is received. Typically, the faster you can submit all your required documents, the faster a claim can be processed.

If you have any questions about your critical illness insurance including checking your coverage amount, increasing, decreasing or cancelling your coverage, please contact us.

Please contact our claims department to initiate a critical illness insurance claim. We’ll send you a claim package to complete and return.

Please contact us to get a copy of your certificate of insurance or renewal.

To update your smoking status, please contact us. We will send you the forms to complete and return by mail or fax.

Please contact us to get information about your critical illness coverage.

Give us a call to add, update or remove a beneficiary from your life insurance policy.

Give us a call to update your mailing address, phone number or email address.

The time it takes to process a critical illness insurance claim can vary depending on the type of claim you’re making and how quickly all documentation is received. Typically, the faster you can submit all your required documents, the faster a claim can be processed.

The documents you need to submit to file a critical insurance illness insurance claim can vary depending on your plan and the type of claim you’re making. Typically, you’ll need to submit:

• A completed claim form.
• Supporting documentation supporting the diagnosis of a covered critical illness.
• Additional information, such as doctor statements, medical records, lab results, etc.

If you have any questions about your health and dental insurance including increasing, decreasing or cancelling your coverage, please contact us.

To add, remove or update your dependent(s) for your health and dental insurance coverage, please contact us.

If you are an association or affinity group member, student or student association staff member and would like to review your benefits or file a claim login to the Securian Canada Portal.

For any questions regarding your health and dental claims, please contact us.

Please contact us to get a copy of your certificate of insurance or renewal.

If you have questions about your health and dental premiums, please contact us.

Give us a call to update your mailing address, phone number or email address.

For credit card payment updates, give us a call to get the updated information to one of our representatives.

For pre-authorized debit (PAD) payment updates, please contact us and we’ll send you a copy of the PAD form to be completed and returned by fax or email.

If you have a Securian Canada health and dental insurance plan, you can access your benefits online through the Securian Canada Portal. Simply log in to your account to view your coverage, submit and track claims, read about your benefits and download a benefits card.

To submit a health and dental insurance claim, you’ll need to complete a claims form and provide an itemized receipt from your healthcare provider showing the services received and the amount you paid.

You may also need to show additional documentation such as prescriptions, treatment plans or other documentation supporting your claim.

The time it takes to process a health and dental insurance claim can vary depending on the type of claim you’re making and how quickly all documentation is received. Typically, the faster you can submit all your required documents, the faster a claim can be processed.

If you have any questions about your life insurance including checking your coverage amount, increasing, decreasing or cancelling your coverage, please contact us.

Please contact our claims department to initiate a life insurance claim. We’ll send you a claim package to complete and return.

Please contact us to get a copy of your certificate of insurance or renewal.

To update your smoking status, please contact us. We will send you the forms to complete and return by mail or fax.

If you have questions about your life insurance premiums, please give us a call.

Please contact us to make beneficiary updates. We’ll email you the forms to complete and return by mail or fax. Please note that updates to beneficiary information must be received and processed by us in order to be effective. In some cases, additional information or consent may be required.

Give us a call to update your mailing address, phone number or email address.

If you purchased through CAA, you can update your credit card information through our billing information portal.

For pre-authorized debit (PAD) payment updates, please contact us. We’ll send you a copy of the PAD form to complete and return by fax or email.

To submit a life insurance claim, you’ll usually need to submit a completed claim form and provide proof of death, such as a death certificate or funeral director’s statement. Depending on the circumstances of the claim, Securian Canada may also request additional documentation.

The time it takes to process a life insurance claim can vary depending on the type of claim you’re making and how quickly all documentation is received. Typically, the faster you can submit all your required documents, the faster a claim can be processed.

You can check the status of a life insurance claim anytime by logging into the Securian Canada Portal, or by giving us a call and speaking to a representative.