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Make an insurance claim

What to expect when making an insurance claim

We’re here to make things as easy as possible for everyone. Our claims processes are designed for speed and compassion. With Securian Canada, you’ll get hybrid support whenever you need it, both online and from real people who are keen to help. We provide timely information and updates that you can access anytime, from anywhere.

That’s what insurance should feel like.

Your claim journey

1

Step 1

Contact us or log in to your portal

2

Step 2

Submit your claim

3

Step 3

Your submission is reviewed

4

Step 4

Get your funds or a follow-up communication

Let’s get started

Need to start a claim or check your claim status? We’re here to make it as easy as possible. Depending on the type of claim, you can either give us a call or get started using our online portal. Please have your policy, certificate and any other relevant documentation ready.

Who should I contact?

Health and dental insurance claims

If you are a member of an association or affinity group, a student or a student association staff member, login now to start or review a claim

Life, accident, or sickness insurance claims

Supplemental life, accident or sickness insurance

Whole or term life insurance policies

Credit protection insurance claims

Credit protection insurance (mortgages, lines of credit and loans)

Banks and other lenders

Credit unions

Credit card balance protection

Not sure who to speak to?

For claims support, give us a call at 1-844-894-0378, Monday to Friday, 9 a.m. to 5 p.m. ET, and we’d be happy to help you. You can also contact us via the claims form and we will get back to you.

Submit an inquiry

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Are you an executor or beneficiary?

When a loved one passes or an accident occurs, you’ve already got enough on your mind. If you need to make a life insurance claim as a beneficiary or a living claim to support an insured person, we’re here to make things simple and easy to understand.

To keep your claim moving as quickly and seamlessly as possible, please ensure you’ve got the following ready before reaching out. We’ll need:

  • A copy of the policy and/or certificate number
  • The policyholder’s full name, date of birth, phone number and address
  • Date and cause of death or accident

Looking for information about an insured’s policy?

To gain access to an insured person’s policy information, please provide a copy of their will or have your power of attorney documents ready.

Frequently asked questions

What documents do I need to submit a claim?

The documents you’ll need to submit an insurance claim will vary depending on the type of policy you have and the nature of your claim. In most cases, you'll need a completed claim form and any supporting documentation you have that can verify the claim. This might include your identification, as well as any receipts, invoices, medical reports or other records you have.

How can I check my claim status?

To check your claim status, give us a call, or use our claims form. A member of our team will be happy to check the status of your claim for you.

How long does the claims process take?

The length of time it takes to process an insurance claim can depend on a few things. These include the type of claim you’re making, how complicated the claim is, and whether you already have all the documentation you need to verify your claim. To check your claim status, give us a call, or use our claims form.