Securian Canada launches Creditor Insurance Digital Claims Portal

TORONTO, September 24, 2025 – Securian Canada is pleased to announce the launch of the Creditor Insurance Digital Claims Portal, a digital platform that simplifies and accelerates how customers submit, manage and track their creditor insurance claims.

Launched in collaboration with a leading Tier 1 Canadian bank, the platform enables customers to submit critical illness, disability and job loss claims online through a personalized, bilingual portal, with the additional option to submit paper claims if customers prefer.

With a modernized and accessible interface, the Creditor Insurance Digital Claims Portal offers a seamless, customer-centric journey, allowing users to track claim statuses in real time and reducing the need for branch visits or call centre inquiries. The platform accelerates the end-to-end claims process, supporting operational efficiencies for lenders and faster turnaround times for customers.

“The Creditor Insurance Digital Claims Portal marks another important step in our commitment to delivering innovative and accessible digital solutions,” said Sara Mazhar, Chief Technology Officer and Chief Information Security Officer, Securian Canada. “Through our focus on technological innovation, we can better support Canadians by providing products anchored in transparency and trust, while also giving our partners tools that allow them to offer simpler experiences to their customers.”

The portal provides a personalized experience, allowing users to access from the device of their choice. It reduces manual processes for lenders, streamlining workflows and freeing up resources.

Learn more about the Creditor Insurance Digital Claims Portal.

About Securian Canada

At Securian Canada, we help build secure tomorrows. We design solutions that enable our partners to provide coverage to more Canadians because we believe insurance is for everyone.

Working alongside Canada's leading financial institutions, member organizations and other strategic partners, we combine intuitive technology, human insight and a flexible, collaborative approach to help make insurance simpler, more accessible and more relevant to the evolving needs of Canadians.

Established in 1955, Securian Canada is a leading insurance provider and an independent subsidiary of Securian Financial Group, Inc.

For more information, visit securiancanada.ca.

Securian Canada media contact

Heather MacDonald
Director, External Communications
437-677-8010
heather.macdonald@securiancanada.ca